# Charla

Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.

Category: Communication. Connect from any Rakazo bot at https://rakazo.com/integrations/charla/.

## Actions

- **Create Knowledge Base Article**: Create a knowledge base article.
- **Delete Knowledge Base Article**: Permanently delete one knowledge base article by ID.
- **Get Contact** (read-only): Return one contact in the connected Charla property by UUID.
- **Get Knowledge Base Article** (read-only): Return the full content and metadata of one knowledge base article by ID.
- **List Contacts** (read-only): Return one page of contacts for the connected Charla property, ordered by most recently modified.
- **List Conversations** (read-only): Export one page of conversations grouped by contact for the connected Charla property, including message history.
- **List Knowledge Base Articles** (read-only): Return one page of knowledge base article summaries for the connected Charla property, newest first.
- **List Knowledge Base Categories** (read-only): Return all knowledge base categories available in the connected Charla property.
- **Update Knowledge Base Article**: Replace every writable field of an existing knowledge base article.