# FuseDesk

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.

Category: Communication. Connect from any Rakazo bot at https://rakazo.com/integrations/fusedesk/.

## Actions

- **Add Case Note**: Add an internal note or call record to a case and optionally change its status.
- **Bulk Merge Cases**: Irreversibly merge multiple FuseDesk cases.
- **Bulk Update Cases**: Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- **Change Case Tag**: Apply or remove one existing case tag from one FuseDesk case.
- **Close Chat**: Irreversibly close a FuseDesk chat and end the live conversation.
- **Create Case**: Open a support case for a customer in a FuseDesk department.
- **Create Case Tag**: Create a reusable FuseDesk case tag.
- **Create Contact**: Create a FuseDesk contact.
- **Get Case** (read-only): Get one FuseDesk support case and its complete history by case ID.
- **Get Chat** (read-only): Get one FuseDesk chat and its complete message history by chat UUID.
- **Get Contact** (read-only): Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
- **Get Department** (read-only): Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- **Get Email** (read-only): Get one FuseDesk email by its numeric ID, including its complete body.
- **Get Rep** (read-only): Get a FuseDesk rep's detailed profile, permissions, and signatures.
- **List Case Tags** (read-only): List available FuseDesk case tags and their case counts.
- **List Chats** (read-only): List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- **List Departments** (read-only): List active, archived, or all FuseDesk departments using the current v2 representation.
- **List Reps** (read-only): List active and disabled FuseDesk reps for assignment and ownership decisions.
- **List Webhooks** (read-only): List configured FuseDesk webhook subscriptions.
- **Reply To Case**: Send an external email reply on a FuseDesk case using supplied content or an existing reply template.
- **Search Cases** (read-only): Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
- **Search Contacts** (read-only): Search FuseDesk and linked CRM contacts by required text.
- **Search Emails** (read-only): Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
- **Snooze Case**: Snooze a case until an absolute date/time or FuseDesk relative-time expression.
- **Update Case**: Change a case's content, customer link, assignment, department, or status.
- **Update Chat**: Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen.
- **Update Contact**: Update a FuseDesk contact.