# Supportbee

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

Category: Communication. Connect from any Rakazo bot at https://rakazo.com/integrations/supportbee/.

## Actions

- **Archive SupportBee Ticket**: Archive a supportbee ticket by its id.
- **Assign Ticket to Team**: Assign a ticket to a team.
- **Create SupportBee Ticket**: Create a new support ticket.
- **Create Ticket Reply**: Post a reply to a ticket.
- **Delete SupportBee Ticket**: Permanently delete a trashed ticket.
- **Fetch Emails** (read-only): Retrieve all forwarding email addresses for the company.
- **Fetch SupportBee Labels** (read-only): Retrieve all custom labels.
- **Get Avg First Response Time Report** (read-only): Retrieve average first response time data points.
- **Get Replies Count Report** (read-only): Get replies count data points over time.
- **Get Tickets Count Report** (read-only): Get ticket count data points over time.
- **List Ticket Comments** (read-only): List all comments for a ticket.
- **List Ticket Replies** (read-only): List all replies for a specific ticket.
- **List Tickets** (read-only): List tickets.
- **Mark SupportBee Ticket as Answered**: Mark a ticket as answered.
- **Mark SupportBee Ticket as Spam**: Mark a supportbee ticket as spam.
- **Search SupportBee Tickets** (read-only): Search supportbee tickets.
- **Trash SupportBee Ticket**: Trash a supportbee ticket by its id.
- **Unassign User From Ticket**: Unassign the user from a ticket.
- **Create Rule**: Create a new routing or automation rule in supportbee.
- **Create Snippet**: Create a reusable snippet for ticket responses.
- **Create SupportBee User**: Create a new user in supportbee.
- **Delete Snippet**: Delete a snippet by its id.
- **Fetch Snippets** (read-only): Fetch all saved snippets.
- **Fetch SupportBee Team by ID** (read-only): Fetch a supportbee team by its id.
- **Fetch SupportBee Teams** (read-only): Retrieve all teams in the company.
- **Mark SupportBee Ticket as Unanswered**: Mark a ticket as unanswered.
- **Show SupportBee User or Customer Group** (read-only): Retrieve a user or customer group by id.
- **Show Ticket Reply** (read-only): Fetch a specific reply for a supportbee ticket.
- **Unarchive SupportBee Ticket**: Unarchive a supportbee ticket by its id.
- **Unassign Ticket from Team**: Un-assign a ticket from its assigned team.
- **Unmark SupportBee Ticket as Spam**: Unmark a supportbee ticket as spam.
- **Untrash SupportBee Ticket**: Untrash (restore) a supportbee ticket by its id.
- **Update SupportBee User**: Update supportbee user