EnforcedFlow
EnforcedFlow routes work across teams with configurable advanced round-robin groups, agent criteria, availability, and email assignments.
5 actionsAPI key
What your bot can do in EnforcedFlow
Looks up
- Get Group Routing FieldsGet detailed routing-field configuration and metadata field names for one round-robin group.
- List Group AgentsList agents in a round-robin group, optionally filtering by active status, with metadata and configured field values.
- List Round Robin GroupsList round-robin groups accessible to the connected account, including group IDs and summary routing-field requirements.
Takes action
- Select Next AgentSelect the next available agent for a round-robin group using optional configured criteria.
- Upsert Group AgentUpdate the first agent matching a filter, or create an agent when the filter matches none.
