Modem
Modem turns customer conversations into structured topics, people, and company insights for analysis and workflow automation.
30 actionsAPI key
What your bot can do in Modem
Looks up
- Get ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
- Get CompanyGet one company's core details, connection values, domain, logo, and VIP status by decimal ID.
- Get Company ActivityGet one company's message count, weekly activity series, and source-level message breakdown.
- Get Company HistoryGet up to 50 company audit records plus merge history.
- Get Company IdentitiesGet external platform identities linked to one company by Modem's identify operation.
- Get Current OrganizationReturn the organization selected by the connected API key.
- Get PersonGet one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
- Get Person HistoryGet up to 50 person audit records plus merge history.
- Get Person IdentitiesGet all external platform identities linked to one person.
- Get Person Source StatsGet one person's message counts broken down by source platform.
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- Get TopicGet one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and…
- Get Topic GroupsGet every message group assigned to one topic in ascending or descending group-time order.
- Get Topic HistoryGet up to 50 topic audit records plus action and merge history.
- Get Topic PeopleGet every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
- List and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters,…
- List ChannelsList organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
- List CompaniesList companies with person and message aggregates, optionally searching and sorting the result.
- List GroupsList message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
- List PeopleList people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result.
Takes action
- Add People to CompanyAssociate one or more existing people with an existing company.
- Create CompaniesCreate one to 50 companies in one batch.
- Create PeopleCreate one to 50 people in one batch.
- Identify External RecordsUpsert links from external platform records to Modem people and companies in batches of 50.
- Merge Companies IrreversiblyIrreversibly merge one or more source companies into one surviving target.
- Merge People IrreversiblyIrreversibly merge one or more source people into one surviving target.
- Merge Topics IrreversiblyIrreversibly merge 1 to 50 source topics into one surviving target.
- Update CompaniesUpdate one to 50 companies in one batch.
- Update PeopleUpdate one to 50 people in one batch.
- Update TopicUpdate one topic's priority, lifecycle, issue type, complete keyword list, or archive state.
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- Update TopicsSet priority or archive state for one to 100 topics at once.
