Callback24
Callback24 provides account APIs for managing phone calls, users, services, and routing groups.
27 actionsAPI key
What your bot can do in Callback24
Looks up
- Get Current UserReturn the Callback24 user identity associated with the connected API token.
- Get GroupReturn one Callback24 routing group by ID with its service ID and localized names.
- Get Phone CallReturn detailed metadata, tags, and assigned-user information for one Callback24 phone call.
- Get Phone Call RecordingReturn the recording URL for one recorded phone call.
- Get ServiceReturn one Callback24 service with opening hours, routing groups, and assigned users.
- Get UserReturn one company user by Callback24 user ID.
- List GroupsReturn all Callback24 routing groups with their service IDs and localized names.
- List Phone CallsReturn one page of phone-call history, optionally filtered by type, date range, phone number, users, or services.
- List ServicesReturn all Callback24 services with their nested groups, assigned users, and opening hours.
- List UsersReturn all company users visible to the connected Callback24 account.
Takes action
- Assign User to ServiceAssign a Callback24 user to a service, optionally within a routing group.
- Batch Assign Users to ServiceSequentially assign 1-25 Callback24 users to one service.
- Batch Remove Users from ServiceSequentially remove 1-25 users from a Callback24 service.
- Cancel Upcoming Phone CallsIrreversibly bulk-cancel every upcoming phone call matching a phone number or lead reference.
- Create GroupCreate a routing group within a Callback24 service, with optional localized names.
- Create Phone CallCreate or schedule a real phone call in Callback24.
- Create ServiceCreate a Callback24 service for a website.
- Create UserCreate a company user in Callback24.
- Delete GroupPermanently and irreversibly delete one Callback24 routing group by group ID.
- Delete ServicePermanently and irreversibly delete one Callback24 service and its associated routing and customer-facing widget configuration.
Show 7 more
- Delete UserPermanently and irreversibly delete one company user by Callback24 user ID.
- Remove User from ServiceRemove a Callback24 user's assignment from a service, optionally within a routing group.
- Update GroupUpdate one or more localized names for a Callback24 routing group.
- Update Phone CallUpdate editable metadata for an existing phone call without changing its explicit cancellation or start/end status fields.
- Update Phone Call StatusSet a phone call's cancelled flag and/or recorded start and end times.
- Update ServiceChange the website configured for an existing Callback24 service.
- Update UserUpdate one or more profile or role fields for an existing Callback24 company user.
