Charla
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.
9 actionsAPI key
What your bot can do in Charla
Looks up
- Get ContactReturn one contact in the connected Charla property by UUID.
- Get Knowledge Base ArticleReturn the full content and metadata of one knowledge base article by ID.
- List ContactsReturn one page of contacts for the connected Charla property, ordered by most recently modified.
- List ConversationsExport one page of conversations grouped by contact for the connected Charla property, including message history.
- List Knowledge Base ArticlesReturn one page of knowledge base article summaries for the connected Charla property, newest first.
- List Knowledge Base CategoriesReturn all knowledge base categories available in the connected Charla property.
Takes action
- Create Knowledge Base ArticleCreate a knowledge base article.
- Delete Knowledge Base ArticlePermanently delete one knowledge base article by ID.
- Update Knowledge Base ArticleReplace every writable field of an existing knowledge base article.
