Crisp
Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.
12 actionsAPI key
What your bot can do in Crisp
Looks up
- Get ConversationGet one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
- Get People ProfileGet one customer profile by its Crisp people ID or exact email address.
- List Conversation MessagesReturn a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
- List ConversationsList or search workspace conversations with support-focused filters, one page at a time.
- List InboxesList configured Crisp inboxes and their operator/team membership, one page at a time.
- List OperatorsList workspace operators and pending members with their IDs, roles, and current availability.
- List People ProfilesList or search customer profiles by text, creation date, and sort order, one page at a time.
Takes action
- Assign ConversationAssign a conversation to one operator or explicitly remove its current operator assignment.
- Move Conversation to InboxMove a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
- Send Conversation MessageSend a visitor-visible text reply to an existing Crisp conversation immediately.
- Update Conversation MetaUpdate support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.
- Update Conversation StateSet a conversation to pending, unresolved, or resolved.
