FuseDesk
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
27 actionsAPI key
What your bot can do in FuseDesk
Looks up
- Get CaseGet one FuseDesk support case and its complete history by case ID.
- Get ChatGet one FuseDesk chat and its complete message history by chat UUID.
- Get ContactGet a FuseDesk contact by UUID, including current data from its linked CRM contact.
- Get DepartmentGet a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- Get EmailGet one FuseDesk email by its numeric ID, including its complete body.
- Get RepGet a FuseDesk rep's detailed profile, permissions, and signatures.
- List Case TagsList available FuseDesk case tags and their case counts.
- List ChatsList active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- List DepartmentsList active, archived, or all FuseDesk departments using the current v2 representation.
- List RepsList active and disabled FuseDesk reps for assignment and ownership decisions.
Show 4 more
- List WebhooksList configured FuseDesk webhook subscriptions.
- Search CasesSearch support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
- Search ContactsSearch FuseDesk and linked CRM contacts by required text.
- Search EmailsSearch all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Takes action
- Add Case NoteAdd an internal note or call record to a case and optionally change its status.
- Bulk Merge CasesIrreversibly merge multiple FuseDesk cases.
- Bulk Update CasesApply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- Change Case TagApply or remove one existing case tag from one FuseDesk case.
- Close ChatIrreversibly close a FuseDesk chat and end the live conversation.
- Create CaseOpen a support case for a customer in a FuseDesk department.
- Create Case TagCreate a reusable FuseDesk case tag.
- Create ContactCreate a FuseDesk contact.
- Reply To CaseSend an external email reply on a FuseDesk case using supplied content or an existing reply template.
- Snooze CaseSnooze a case until an absolute date/time or FuseDesk relative-time expression.
Show 3 more
- Update CaseChange a case's content, customer link, assignment, department, or status.
- Update ChatRename, transfer, relink, or mark a live FuseDesk chat seen or unseen.
- Update ContactUpdate a FuseDesk contact.
