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Help Scout

Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

137 actionsSign in with Help Scout

Connect Help Scout

What your bot can do in Help Scout

Looks up

  • Get ConversationRetrieve a specific conversation by ID from Help Scout.
  • Get CustomerGet a specific customer by ID from Help Scout.
  • Get InboxRetrieve a specific inbox by ID with details including name, email, and timestamps.
  • Get OrganizationRetrieve a specific organization by ID from Help Scout.
  • Get Resource OwnerGet the authenticated user's profile information.
  • Get UserRetrieve a specific user by ID from Help Scout.
  • List ConversationsList and filter conversations from Help Scout.
  • List CustomersList customers in Help Scout with optional filters for name, email, or modification date.
  • List InboxesList all mailboxes (inboxes) the user has access to with pagination support.
  • List OrganizationsList all organizations (companies) in Help Scout with optional filtering and sorting.
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  • List UsersList all users in the Help Scout account with optional filters for mailbox or email.
  • Download AttachmentDownload an attachment file from a Help Scout conversation.
  • Get Attachment DataRetrieve attachment data for a specific attachment.
  • Get Busy Times ReportGet busiest time of day report showing conversation volume by day and hour.
  • Get Chat ReportRetrieve comprehensive chat report statistics from Help Scout.
  • Get Company Customers Helped ReportRetrieve company customers helped report showing distinct customer count receiving support.
  • Get Company Drilldown ReportRetrieve company drilldown report showing underlying conversation data for company statistics.
  • Get Company ReportRetrieve overall company performance report from Help Scout.
  • Get Conversations Attachments FileDownload a single attachment file from a conversation.
  • Get Conversations Drilldown ReportGet conversations drilldown report from Help Scout.
  • Get Conversations Field Drilldown ReportGet conversations drilldown by field report from Help Scout.
  • Get Conversations ReportGet overall conversations report with statistics on conversation volume, channels, and trends.
  • Get Customer AddressRetrieve a customer's address from Help Scout.
  • Get Docs ReportRetrieve overall docs performance report from Help Scout.
  • Get Email ReportRetrieve email report with volume, resolution, and response metrics from Help Scout.
  • Get First Response Time ReportRetrieve first response time productivity report showing average response duration.
  • Get Happiness Ratings ReportRetrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.
  • Get Happiness ReportRetrieve overall happiness report from Help Scout.
  • Get New Conversations Drilldown ReportGet new conversations drilldown report showing underlying conversation data for new conversations created within a time period.
  • Get New Conversations ReportGet new conversations report showing conversation counts over time intervals.
  • Get Organization ConversationsGet conversations associated with an organization in Help Scout.
  • Get Organization CustomersGet customers associated with an organization in Help Scout.
  • Get Organization PropertyRetrieve a single organization property definition by its slug identifier.
  • Get Organization PropertyRetrieve an organization property definition by its slug.
  • Get Phone ReportRetrieve phone report statistics from Help Scout.
  • Get Productivity ReportRetrieve productivity overall report showing comprehensive team performance metrics.
  • Get Received Messages ReportRetrieve received messages statistics report from Help Scout.
  • Get Replies Sent ReportGet replies sent productivity report showing reply volume metrics over time.
  • Get Resolution Time ReportRetrieve resolution time productivity report showing average time to resolve conversations.
  • Get Resolved ReportRetrieve productivity resolved report from Help Scout.
  • Get Routing ConfigurationRetrieve routing configuration for a mailbox inbox.
  • Get Saved ReplyRetrieve a specific saved reply from a mailbox.
  • Get TagRetrieve a specific tag by ID from Help Scout.
  • Get User Chat ReportRetrieve user/team chat report statistics from Help Scout.
  • Get User Conversation HistoryRetrieve detailed conversation history for a specific user over a designated timeframe.
  • Get User Customers Helped ReportRetrieve user customers helped report showing distinct customer count receiving support from a specific user.
  • Get User Drilldown ReportGet user drilldown report from Help Scout.
  • Get User Happiness ReportRetrieve user happiness report from Help Scout.
  • Get User Ratings ReportRetrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user.
  • Get User Replies ReportRetrieve user replies report showing the number of replies sent by a specific user over time.
  • Get User ReportRetrieve overall user/team performance report from Help Scout.
  • Get User Resolutions ReportRetrieve user resolutions report showing the number of conversations resolved by a specific user over time.
  • Get User StatusGet the status of a user in Help Scout.
  • Get Volume by Channel ReportRetrieve conversation volume by channel (email, chat, phone) over a specified time period.
  • Get WebhookRetrieve a specific webhook by ID from Help Scout.
  • List Chat HandlesList all chat handles for a specific customer in Help Scout.
  • List Customer EmailsList all emails for a specific customer in Help Scout.
  • List Customer PhonesList all phone numbers for a specific Help Scout customer.
  • List Customer PropertiesList all customer property definitions.
  • List Customer WebsitesList all websites associated with a specific customer in Help Scout.
  • List Inbox Custom FieldsList all custom fields configured for a specific inbox.
  • List Inbox FoldersRetrieve all folders within a specific inbox/mailbox.
  • List Organizations PropertiesList all organization property definitions.
  • List Saved RepliesList saved replies for a mailbox.
  • List Social ProfilesList all social profiles for a customer in Help Scout.
  • List TagsList all tags in Help Scout with pagination support.
  • List TeamsList all teams in Help Scout with pagination support.
  • List ThreadsList all threads for a specific Help Scout conversation.
  • List User StatusesList availability statuses for all users in Help Scout.
  • List Users StatusList the status of all users including email and chat availability.
  • List WebhooksRetrieve all webhooks configured in Help Scout.
  • List WorkflowsList all workflows (automation rules) in the account with optional filters for mailbox, type, and status.

Takes action

  • Create ConversationCreate a new conversation in Help Scout.
  • Create CustomerCreate a new customer in Help Scout with contact details and profile information.
  • Create OrganizationCreate a new organization in Help Scout.
  • Create WebhookCreate a new webhook subscription in Help Scout to receive real-time event notifications.
  • Update ConversationUpdate specific properties of a Help Scout conversation using JSON Patch format.
  • Update CustomerUpdate an existing customer in Help Scout using JSON Patch operations.
  • Update OrganizationUpdate an organization in Help Scout.
  • Create Chat HandleCreate a chat handle for a Help Scout customer.
  • Create Chat ThreadCreate a new chat thread on a Help Scout conversation.
  • Create Customer AddressCreate an address for a Help Scout customer.
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  • Create customer emailCreate an email for a customer in Help Scout.
  • Create Customer PhoneCreate a phone number for a Help Scout customer.
  • Create Customer PropertyCreate a customer property definition in Help Scout.
  • Create Customer ThreadCreate a new customer thread on a Help Scout conversation.
  • Create Customer WebsiteCreate a website entry for a customer in Help Scout.
  • Create Note on ConversationCreate a new note thread on a Help Scout conversation.
  • Create Organization PropertyCreate a new custom property definition for organizations in Help Scout.
  • Create Phone ThreadCreate a new phone thread on a Help Scout conversation.
  • Create Reply ThreadCreate a new reply thread on a Help Scout conversation.
  • Create saved replyCreate a saved reply for a mailbox in Help Scout.
  • Create Social ProfileCreate a social profile for a customer in Help Scout.
  • Delete Chat HandleDelete a chat handle for a customer.
  • Delete ConversationMove a conversation to the deleted folder.
  • Delete customerPermanently delete a customer by ID from Help Scout.
  • Delete Customer AddressDelete a customer's address from Help Scout.
  • Delete Customer AsynchronouslyDelete a customer asynchronously.
  • Delete Customer EmailDelete an email for a customer.
  • Delete Customer PhoneDelete a customer's phone number from Help Scout.
  • Delete Customer PropertyPerform a soft delete on a customer property definition.
  • Delete Customer WebsiteDelete a website for a customer.
  • Delete OrganizationDelete an organization by ID.
  • Delete Organization PropertyDelete an organization property definition.
  • Delete Organization Property Customer TierDelete a customer tier property definition from organizations.
  • Delete Saved ReplyDelete a saved reply from a mailbox.
  • Delete SnoozeDelete a snooze on a conversation.
  • Delete Social ProfileDelete a social profile for a customer in Help Scout.
  • Delete Thread ScheduleUnschedule a scheduled thread in a conversation.
  • Delete WebhookPermanently delete a webhook subscription from Help Scout.
  • Overwrite CustomerOverwrite an existing customer in Help Scout, replacing all customer data.
  • Publish Thread SchedulePublish a scheduled thread immediately in a Help Scout conversation.
  • Remove Organization Property ValueRemove an organization property value.
  • Run Manual WorkflowRun a manual workflow on one or more conversations in Help Scout.
  • Set Organization Property ValueSet or update a property value for a specific organization.
  • Set User StatusSet the status of a user in Help Scout.
  • Update Chat HandleUpdate a chat handle for a Help Scout customer.
  • Update Conversation SnoozeUpdate or set a snooze on a Help Scout conversation.
  • Update Conversation TagsUpdate tags on a conversation in Help Scout.
  • Update Conversation Thread ScheduleUpdate an existing schedule for a conversation thread in Help Scout.
  • Update Custom FieldsUpdate custom fields on a Help Scout conversation.
  • Update Customer AddressUpdate an existing address for a Help Scout customer.
  • Update Customer Chat HandleUpdate an existing chat handle for a customer in Help Scout.
  • Update customer emailUpdate an existing email for a customer in Help Scout.
  • Update Customer PhoneUpdate an existing phone number for a Help Scout customer.
  • Update Customer PropertiesUpdate custom property values for a Help Scout customer using JSON Patch operations.
  • Update Customer Social ProfileUpdate an existing social profile for a customer in Help Scout.
  • Update Customer WebsiteUpdate an existing website URL for a customer in Help Scout.
  • Update Mailbox Routing ConfigurationUpdate routing configuration for a mailbox inbox in Help Scout.
  • Update Organization PropertyUpdate an organization property definition in Help Scout.
  • Update Organization Property IndustryUpdate the industry organization property definition in Help Scout.
  • Update Routing ConfigurationUpdate routing configuration for a mailbox inbox.
  • Update saved replyUpdate an existing saved reply in a Help Scout mailbox.
  • Update ThreadUpdate a specific thread in a Help Scout conversation using JSON Patch format.
  • Update Thread ScheduleUpdate the schedule for a thread in a Help Scout conversation.
  • Update WebhookUpdate an existing webhook subscription in Help Scout.
  • Update Workflow StatusUpdate the status of a Help Scout workflow (enable/disable automation rule).

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