HelpSpot
HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.
10 actionsAPI key
What your bot can do in HelpSpot
Looks up
- Get Current UserReturn the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
- Get RequestReturn one support request with normalized history and optional time total.
- List FiltersList the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
- List Saved ResponsesList reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
- List Support OptionsList IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
- Run FilterReturn one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
- Search RequestsSearch support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
Takes action
- Create RequestCreate a staff-side support request with an initial customer-visible or internal note.
- Set Request SubscriptionSubscribe or unsubscribe a staff user from updates to one support request.
- Update RequestUpdate request, customer, assignment, and state fields and optionally append one customer-visible or internal note.
