Request Tracker (RT)
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
11 actionsAPI key
What your bot can do in Request Tracker (RT)
Looks up
- Get QueueRetrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
- Get TicketRetrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
- Get Ticket HistoryReturn one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
- List QueuesList queues visible to the connected RT user so an agent can select a queue for ticket search or creation.
- List Ticket AttachmentsList attachment metadata references associated with a visible RT ticket without downloading attachment content.
- Search TicketsSearch visible RT tickets with an explicit TicketSQL expression and return one bounded page.
- Search UsersSearch RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner…
Takes action
- Add Ticket CommentAdd a private internal comment to an RT ticket.
- Create TicketCreate a durable RT ticket in a queue.
- Reply to TicketSend public correspondence on an RT ticket.
- Update TicketUpdate selected metadata on an existing RT ticket and verify every requested field by reading it back.
